Privacy Policy

1. Introduction

Callem ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our missed call text-back service and related services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email, phone number, business name)
• Call data (caller phone numbers, call times, call duration)
• Text message content exchanged through our platform
• Payment and billing information
• Business information you provide for AI training

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Send automated text messages on your behalf to missed callers
• Process transactions and send related information
• Train and improve our AI systems to better serve your customers
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our platform, conducting our business, or serving you, as long as those parties agree to keep this information confidential. We may also share information when required by law or to protect our rights.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, and access controls.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. SMS/Text Message Communications

When you call a business using Callem and they miss your call, you may receive an automated SMS message letting you know the business received your call. By calling a business that uses Callem, you consent to receive this follow-up text message.

• Message Frequency: Typically one message per missed call
• Opt-Out: Reply STOP to any message to stop receiving texts from that business
• Help: Reply HELP for assistance or contact support@callem.us
• Rates: Message and data rates may apply

We do not use your phone number for marketing purposes. SMS messages are transactional in nature, relating directly to your attempt to contact a business. Carriers are not liable for delayed or undelivered messages. For more information about our SMS practices, visit our SMS Consent page.

8. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Request correction of inaccurate personal data
• Request deletion of your personal data
• Object to or restrict processing of your personal data
• Data portability

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at: hello@callem.us